What our Customers say...


SERVPRO saved us when we realized at 7pm that we had inches of water in our basement. Someone was at our house within 2 hours. He was professional, knowledgeable and very nice. Joe and his crew followed up first thing in the morning over the next 3 days. They were neat and thorough in their work. Could not have asked for a better experience.

Joe, Carlos, Keon  & Mohammed were extremely helpful and reassuring during this ordeal. They were neat, patient, courteous and always professional. Because of these positive traits, it was a pleasure having them in my home for the duration of this task. 

The entire crew was wonderful!

I wanted to reiterate that Matt has been outstanding. He was very thorough and helpful during the course of the remediation work. This mini-disaster is the last thing we thought could happen to our house, where we have been staying for almost 40 years. Matt allayed all our fears through his work and kept us informed throughout the process.

It's very rare that I give "Straight A's", so to speak, for services. I would happily give Matt and SERVPRO perfect scores. I will also make sure to post similarly positive comments on social media sites.

SERVPRO of Paramus has provided The Borough of Cresskill with excellent service. Professional and courteous at all times. Ms. Janet Pomante, as a point of contact, has been unbelievable. She is always available and ensures that the service and workmanship provided is of the highest quality. With the help of Ms. Pomante, the Cresskill Police were able to have 2 patrol vehicles cleaned (biohazard) on site with minimal down time and for a small department it is essential to keep front line patrol vehicles in service. That is just one example of the outstanding service SERVPRO of Paramus has provided to Cresskill. Ms. Janet Pomante and SERVPRO of Paramus have been a pleasure to work with and have been a great asset to the Borough of Cresskill. Thank you JANET! We look forward to continuing our working relationship.

The young man who was in charge was excellent!!

Thank you!  I’ve never worked with a better bunch of people. Thanks for all your help through this ordeal!!!

Everyone was very nice and worked very well together as a team. Mike was fantastic!

10/10 Excellent service!

Everyone was great! Mike & Kyle were very professional & great.

Andre was professional, courteous and worked diligently. He is a great representation of your company.

No recommendations. The staff was very efficient, knowledgeable, helpful & courteous. It was a pleasure to deal with such a nice business. They knew what had to be done & went right to work. You're lucky to have such a great staff. Would definitely recommend you. 

Great group of workers - cooperative, friendly, industrious 

The guys were great and we appreciate the prompt response. 

Jason, Matt, Mark & the office staff/workers who came to my house were awesome!

No room for improvement. Gus & Kyle were great. Prompt, professional, courteous!! I highly recommend your service!

Janet was wonderful & comforting to our family on Christmas Eve. Matt & the whole staff were all very professional & explained everything. Great team!

My experience with SERVPRO was a real life saver. The guys were wonderful reassuring that this too shall pass may god grant each one health, love, and goodwill. I particularly want to thank Janet for her human touch and care in this most difficult time for me. Also the crew, Matt, Joey, Gus, Ian & Steve.

Joseph Kelly was very polite and knowledgeable. 

Thank You for a great job done! You have a great crew!!! I will highly recommend your SERVPRO business to anyone in need of it! Thanks for putting most of my basement stuff into storage!!! It will be a tremendous help to rebuild most of the basement. 

All the men were very professional and pleasant to work with. No complaints!

Very pleased with how professional and clean the technicians were. 

SERVPRO technicians came out to my building after having a sprinkler head leak. Would highly recommend they did a great job. I give them at 10 out 10.

Mainly connected with Matt. He is helpful, patient and explained things clearly. 

Keep up the great work. You guys are very professional!

10/10 Thank you guys for all your help!

You guys are awesome! Thank You!

Your employees are efficient, courteous, & dedicated. 

Thank you for coming so fast! We really appreciate your prompt concern. 

Wonderful, polite, efficient, thoughtful relationship.... Highly recommend.

office staff was great, we were out of town, they really helped. Thank you! Guys did great job

Very neat, efficient. Showed great care with our items, excellent work from the guys in our home. Will recommend to friends and family.

Exceeded expectations. On time, friendly, very efficient. Would not hesitate to recommend. Joe and Andre were great.

SERVPRO'S performance was flawless and outstanding!Steve, Gus and rest of guys

A few weeks ago my neighbor had a messy sewer back-up and my husband and I remembered the green trucks in the driveway. The other day we woke up to no hot water and discovered our water heater had broke in the middle of the night. I called my insurance then my neighbor across the street and they both recommended SERVPRO of Paramus. We called and you guys didn't disappoint. Polite, professional and friendly. They knew what they were doing and made a stressful situation much less stressful. I also called my insurance agent to tell them to keep recommending you guys. Very appreciative for all you did.

Excellent company, Joe is professional and reliable, and EXTREMELY helpful! They are so organized and caring during this stressful situation.

We are very grateful for your fast response and the knowledge of your crew both on site and the office staff to help us get the ball rolling. We're first time homeowners, this was the first (hopefully last) tree to fall on our home. 10+ all the way down for us. Thanks again.

Keep up the good work! Staff was awesome and helped every step of the way! Start to finish this was a great experience. Amazing Customer Service!!!

Thank you all! Terrific staff from top to bottom. Wouldn't change a thing!

I just wanted to send you guys a note and say thank you, we just closed on the house last week and are settling in to our new home. I wanted to thank Tony, the office staff and the crew that did the work per the buyers IH report and passed inspection on the first try. Tony, when you looked at the estimate from the buyers "remediation company" you told me to calm down, take a breath and let you have a look. There estimate was over $26,000 which they said I could just take off the sale price. You came in and did the work (the crew was awesome!!!) and your invoice was $3427.88.

I would not hesitate to tell EVERYONE I speak to about my experience with SERVPRO of Northeast Bergen County/Paramus and recommend your company to EVERYONE. I hope we never need you guys at our new home, but knowing you're there if we do is comforting. THANK YOU! THANK YOU! THANK YOU!

All of the employees I had the pleasure of speaking to were knowledgeable, polite and extremely helpful. Thank you very much for making this problem as little of an inconvenience as possible. As far as what you can do to improve performance in the future? NOTHING-You guys did a fantastic job.

Throughout the process I remained impressed with the professionalism, kindness, diligence, communication and understanding from ALL levels of personnel at SERVPRO. Top notch group! Special thanks to Matt, Rick and Tony! Thank you for your kindness and compassion when I thought I was going crazy!!!

When I came home from visiting my son and found all that water in my basement I was frantic. I tried calling several people but got no help. My neighbor said to call SERVPRO of Paramus because they helped her after a hurricane. It was the best call I made. Three young men you sent arrived quickly and saved me. The men on site and the office staff helped me every day. I'm 84 and live alone. Thank you for all that you did for me.

Dear Tony, We would like to take a moment of your time to let you know that Matt is an absolute asset to the SERVPRO of Paramus/Northeast Bergen County. His compassion, kindness, knowledge, integrity and professionalism are to be commended. He made the emotional and difficult journey of restoring our home from a chimney fire easier to handle. In addition the cleaning was amazing! Thank you for your time. Dumont NJ

Your staff is extremely efficient, intelligent and courteous. This is the second time, hopefully the last that we have used SERVPRO of Paramus. Excellent service! Very satisfied!

Great job all around. Great care of our things

Jason and Mike were very great. Great job! All 10's

Excellent group of guys. Very professional! Great job!

We were in Florida at the time of the flood. They were so helpful. More than happy with the service. Thanks !!!

The staff and crew were courteous, professional and very helpful right down the line. The Best!

The technicians were fantastic and very courteous.

I am very pleased with the service I received! Staff was prompt, professional and friendly. They helped make a terrible situation easier to deal with.

Thank you. You came highly recommended and you didn't disappoint. I'm sure these type of clean-ups are difficult but your crew were very professional and respectful to me and my family at a very difficult time. Thank you all so much.

Awesome service! Jeff was on call on the weekend. He was very professional and accommodating to our schedule.

Great crew and staff. Thank you for all your help during a tough time. Thank you for taking the time to salvage things that meant so much to us. Hard work very appreciated.

One word...UNBELIEVABLE!!!

Knowledgeable, polite and very helpful

No recommendations. Everything was amazing!

Thank you for your quick response and great strategy to help keep me open while the work was being done. As a business owner I was dreading having to close for what I thought would be days. Closing for 2 hours instead was much better!!! Polite, professional, friendly and knowledgeable! Great guys! You're the best !!!

Thanks to the crew and office staff for all they did. Matt and Jay showed up and knew what needed to be done right away. And thank you to the office, you guys were great too. As far as what you need to improve, nothing. We would recommend you guys to anyone we know.

Thank you for the great care your crew took with our belongings. They were very attentive to our needs and concerns. You have an excellent staff.

Crew was great. Woke up Saturday morning to a basement full of water. They arrived in less than two hours and did a great job. Friendly and professional company. Job well done. Wouldn't hesitate to recommend.

Mike and I really appreciate everything SERVPRO has done helping us through this mess. You guys have been absolutely amazing!!!!! We have recommended you to so many people already. Thanks again.